We accept returns for exchanges or refunds only at our discretion.
*Items must be in 'new, unaltered, and unused condition'. Without showing signs of wear or damage in any way.
*Must not be special order or custom.
*Customer is responsible for all shipping charges. All shipping charges are non-refundable.
*Refunds are contingent upon inspection of item(s) once we receive it.
*Restock fee of 20% may be applied to any return item or cancelled order. Non-Stocked, custom order items such as seats are NON-REFUNDABLE.
*No Cancellations on custom orders (specifically cages) FOR ANY REASON.